Priority Service Plan Packages extend and enhance product warranty coverage across all components of customers' system configurations. Priority packages can enhance warranties with service uplifts such as extended coverage hours, faster response times, and dedicated service resources. With different contract options, Priority support can provide on-going coverage beyond standard warranties.Priority Silver support plan is a perfect solution for minimizing downtime of critical business applications. It includes 24x7 hardware support with a named engineer, 4-hour on-site response; 24x7 operating system support with named account representative, 1-hour response Monday - Friday, 8AM-5PM local time, 2-hour response remaining hours; License Subscription service for Compaq operating software and embedded layered products; quarterly software updates for operating and layered software; technical newsletter; proactive revision management and annual System Healthcheck service.
This package is intended for customers who spend $1,600,000 - $1,700,000 on Compaq Storageworks and SANWorks storage products, and must be purchased within 60 days of system purchase.