Priority Gold Executive Support is intended for accelerated resolution of urgent software issues. It includes advanced coverage with 2-hour response, 30-minute response for critical software problems, 1-hour response for non-critical problems; annual site visit; critical problem management and upgrade impact planning assistance. 2-hour response requires customer to be located within 25 miles of a Compaq service location. Local service delivery manager must be notified regarding 2-hour on-site response prior to the equipment being shipped. Priority Gold Executive requires pre-qualification.