Priority Service Plan Packages extend and enhance product warranty coverage across all components of customers' system configurations. Priority packages can enhance warranties with service uplifts such as extended coverage hours, faster response times, and dedicated service resources. With one-year and three-year contract options, Priority support can provide on-going coverage beyond standard warranties.Priority Gold Support is intended for accelerated resolution of urgent software issues. It includes advanced coverage with 30-minute response for critical software problems, 1-hour response for non-critical problems; annual site visit; critical problem management and upgrade impact planning assistance.
This service covers Compaq StorageWorks products within the Internet Price (IP) range of $1,800,000 - $1,900,000.